30-Day Money-Back Guarantee
We want you to stream with total peace of mind. If you're not 100% satisfied with our service, we will refund your payment in full — no hassle, no stress.
Our 100% Satisfaction Promise
Applies to all 1-month, 3-month, 6-month, and 12-month IPTV subscription plans.
We take pride in building the most stable, zero-buffering IPTV infrastructure on the market. However, if you run into unresolvable network issues or simply decide APEX IPTV isn't the right fit for your home, you are protected by our 30-day money-back window.
Simple 3-Step Refund Process
Request Within 30 Days
Submit your refund request anytime within 30 days of your original purchase.
Contact Our Desk
Send a quick email to support@apexiptv.com or message our 24/7 WhatsApp chat team.
3-5 Day Full Refund
Once received, your payment is refunded in full to your original payment method.
How to Request Your Refund
Choose any of the three convenient methods below to initiate your claim:
Option 1: Email Support
Email support@apexiptv.com with your account email address & order number.
Option 2: Live WhatsApp Chat
Chat directly with a support engineer for instant live verification & processing.
Option 3: User Dashboard
Log into your account dashboard and click 'Request Refund' under your active pass.
Refund Eligibility Guidelines
- Refund requests must be submitted within 30 days of the original purchase timestamp.
- Refunds are returned to the original payment method (Credit/Debit Card, PayPal, Crypto equivalent) used during checkout.
- Bank processing times usually range from 3 to 5 business days depending on your financial institution.
- Free 24-hour trial lines do not require refunds as no payment is collected during trial generation.
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